Client Segment:
Vertical:
The Challenge
A newly constructed corporate training and hospitality campus was gearing up for operations. The client aimed to implement a Computerised Maintenance Management System (CMMS) and Asset Management System that would seamlessly tie into the BIM models developed during design and construction. Their ultimate goal: to create a fully functional digital twin that enables real-time asset tracking, efficient maintenance planning, and smooth day-to-day facility management.
Client’s Initial Hurdles
Incomplete and unstructured asset data from various sources
As-built models needed enrichment with asset-level information
Absence of a streamlined digital process to capture and organize handover documents
Maintenance processes were manual and not integrated with digital systems
Site handover was partial, with some areas still under construction
Why This Was Critical
Why did the client want to create a digital twin?
To ensure long-term operational efficiency by connecting the physical facility to a digital system for proactive maintenance and asset tracking.
Why couldn’t they rely only on traditional FM processes?
Because the scale of the campus accommodating multiple conferences, visitors, and stays demanded faster service resolution and real-time visibility.
What challenges arose from incomplete asset data?
Missing or inconsistent equipment details could result in maintenance delays and increase downtime during peak usage periods.
Why was integration with BIM models important?
To leverage the rich spatial and technical data already created during design and construction, minimizing duplication of work and enabling location-based asset management.
Why did the campus need this system to go live before full handover?
Because several areas were already operational, and maintenance staff needed tools and data to respond quickly and track issues from Day 1.
Gaps in Existing Information
Asset data provided was fragmented across PDFs, Excel sheets, and handover documents
Several equipment tags and details were missing or inconsistent
No single-source-of-truth for linking assets to spaces within the building
PPM plans existed but had no digital linkage to individual assets.
Why Specific Requirements Mattered
Accurate asset mapping was essential for setting up 52-week preventive maintenance schedules
QR-code-based ticketing needed proper location tagging of every asset
Access control was necessary to support different user roles: housekeeping, maintenance, management
A clean digital twin helped eliminate confusion and manual tracking during high-occupancy periods
The Desapex Solution
Clash-free BIM Coordination during design and construction
Laser Scanning & As-Built Updates during execution
Asset Data Enrichment using handover documents and physical labels
Digital Twin Setup via Granlund Manager and SimpleBIM
Maintenance Workflow Configuration based on 52-week PPM plans
QR Code Integration for asset-specific, location-based ticketing
User Role Configuration & Training to enable seamless adoption by all FM teams
Project Timeline & Milestones
Asset data collection and validation across all operational areas
BIM model enrichment and export to FM platform
Configuration of CMMS and Digital Twin setup
Training and role-based access setup for FM staff
Go-live of the system with QR-coded ticketing in active zones
Software & Technology Used
Granlund Manager
Autodesk Revit
SimpleBim
Excel
The Real Business Value Delivered
Efficient Operations: 800+ service requests managed digitally with 10–15 min resolution
Full Traceability: All maintenance activities logged and audit-ready
Smart FM: Real-time insights for predictive decision-making
Seamless Handover: Digital twin ensured smooth transition to FM teams.
What This Means for Future Projects
This project showcases the power of early digital twin adoption in newly built facilities. By tying BIM models to facility operations, Desapex enabled the client to launch their hospitality-driven campus with a fully digitized maintenance backbone. This approach not only enhanced service delivery but also future-proofed the facility for data-driven asset management and operational agility.
“Digital twins don’t just store data they create a smarter, faster, and more accountable way to manage the built environment.”